Custom order terms
These terms are for pieces Flink designs and makes to order for you: anything quoted from a custom enquiry, or a shop piece made to your own sizes. They sit alongside your rights under New Zealand law, which they don't take away.
Your quote
- Your concept and quote is valid for 30 days. Ply prices move, so after that we'll check it again.
- Flink isn't registered for GST, so no GST is charged. The price on your quote is the price you pay.
- Sizes on the concept are what we'll make to, within about 1 mm.
Paying
- A 50% deposit starts your job. The balance is due before pickup or delivery, and the piece is released once it's paid.
- You pay through Shopify's secure checkout, from the link in your quote email.
Design and sign-off
- Once the deposit is in, we draw your piece up properly and send it to you to sign off before anything is cut.
- One round of changes is included. Changes after you've signed off, or that change the size or the work, may cost extra; we'll tell you what before we do them.
- Your lead time starts from the deposit and your sign-off, not from the quote.
If you change your mind
| When you cancel | What you get back |
|---|---|
| Within 48 hours of paying, before design work has started | The whole deposit |
| After design work has started, before cutting | The deposit, less a design fee of 20% of the quote |
| Once cutting has begun | The deposit is non-refundable: it has paid for your materials and machine time |
If we can't make your piece, or can't make it as agreed, you get your money back.
Plywood is a natural material
- Birch ply varies in grain, colour and the odd knot, and no two sheets are the same. That's part of the look, not a fault.
- Paint colours on a screen won't match the real thing exactly. Ask us for a sample if the colour matters.
Pickup, delivery and storage
- Once your piece is picked up or delivered, it's yours to look after.
- We'll keep a finished, paid-for piece for 14 days. After that we may charge for storage.
- Installation isn't included unless your quote says so. Wall fixings depend on your wall, so check with us if you're unsure.
If something's wrong
- If there's a fault in the materials or our workmanship, tell us and we'll put it right. Your rights under the Consumer Guarantees Act always apply.
- Not covered: misuse, wear and tear, indoor pieces used outdoors, or changes made after it left us.
- If you're buying for a business, the Consumer Guarantees Act doesn't apply to your purchase, as far as the law allows it to be agreed.
Designs, logos and photos
- Flink keeps the design of what we make for you.
- If you send us a logo or artwork, you're telling us you have the right to use it.
- We may photograph your finished piece for our portfolio. Just say if you'd rather we didn't.
Questions about any of this? Email hello@flinks.co.nz before you pay and we'll talk it through.